Returns & Exchanges
At BOA, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our streamlined process ensures your exchange or refund is handled with ease.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Label and Ship
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing